Terms of Service

1. Acceptance of terms

These Terms of Service ("Terms") govern access to and use of CallOrb, an AI voice receptionist service operated by Deebits, a company based in Canada ("CallOrb," "Deebits," "we," "us," "our"). By creating an account, configuring an assistant, or otherwise using CallOrb, you ("Customer," "you") agree to these Terms. If you are agreeing on behalf of a business, you represent that you have authority to bind that business. See also our Privacy Policy, which governs how we handle data collected through the service.

2. The service

CallOrb provides an AI-powered voice receptionist that answers calls on the Customer's behalf — placed through a hosted call link, QR code, website widget, or a phone number provisioned for the Customer — using information the Customer provides (services, prices, hours, policies, and other "fact sheet" content). CallOrb transcribes conversations, generates an AI summary after each call, and extracts lead information (such as name, phone number, and intent) which is delivered to the Customer through their configured notification channels.

CallOrb is not an emergency service. Numbers and call links provided through CallOrb are inbound business receptionist lines only. They must not be used, configured, or relied upon for 911 or other emergency communications, and CallOrb is not a substitute for emergency services in any jurisdiction.

3. AI disclosure & accuracy

CallOrb is an artificial intelligence system, not a human. It generates responses using an AI model and the information the Customer supplies. While designed to answer only from the Customer's fact sheet, the AI:

• May misunderstand a Caller, mishear audio, or generate an inaccurate, incomplete, or inappropriate response;
• May experience outages, delays, or connectivity issues beyond our control;
• Is not a substitute for professional advice (medical, legal, financial, or otherwise), and must not be configured or relied upon to provide such advice;
• Does not guarantee that any lead, transcript, or summary is complete or error-free.

Customers are responsible for reviewing their assistant's configuration, greeting, and fact sheet, for verifying leads before relying on them commercially, and for clearly disclosing to Callers that they are speaking with an AI, consistent with the built-in disclosure shown on the call page.

4. Accounts

You must provide accurate registration information and keep your credentials confidential. You are responsible for all activity under your account. Notify us promptly at hello@deebits.ca of any unauthorized use.

5. Acceptable use

You agree not to use CallOrb to:

• Violate any applicable law, including telecommunications, consumer protection, call-recording/consent, or privacy laws in your jurisdiction;
• Configure the assistant to impersonate a real, specific human being, or to deceive Callers about the fundamental nature of the interaction beyond what the standard AI disclosure already covers;
• Collect sensitive personal information (health, financial account numbers, government IDs, etc.) from Callers unless you have an independent, lawful basis and adequate safeguards to do so;
• Send unsolicited communications, spam, or engage in telemarketing that violates applicable do-not-call or anti-spam rules;
• Send unlawful, harassing, defamatory, or fraudulent content through the service;
• Attempt to reverse-engineer, disrupt, or gain unauthorized access to the service, other accounts, or underlying AI models;
• Resell or white-label the service without our prior written consent;
• Rely on the service for 911 or other emergency communications.

You are responsible for the accuracy of the business information (fact sheet, prices, hours, policies) you give the assistant to speak from, and for keeping it up to date.

6. Billing & trials

CallOrb is offered on the plans described on our pricing page (Starter, Business, and Pro). New accounts begin with a free trial (currently 3 days and a small allotment of answered minutes, currently 5) before any subscription is purchased; we may decline, limit, or revoke trial access — including automated or duplicate signups — at our discretion to prevent abuse. Paid subscriptions are billed starting on the day of purchase; there is no additional free period after subscribing.

• Paid plans are billed via Stripe on a recurring subscription basis, based on the plan selected. Customers in Canada are billed in Canadian dollars (CAD); customers elsewhere are billed in United States dollars (USD). Your billing currency is set when you first subscribe and cannot be changed afterwards.
• Each plan includes a monthly allotment of answered minutes. Once that allotment is used, additional calls can be enabled by purchasing a prepaid top-up minutes pack through the billing portal; the specific rates and pack sizes are shown in your dashboard and on the pricing page.
• You may upgrade, downgrade, or cancel at any time from the billing portal in your dashboard; changes take effect according to the billing cycle in effect at the time.
• Except as required by law or expressly stated otherwise, fees are non-refundable, including partial-month usage.
• If a payment fails or an account falls past due, we may restrict the account — including pausing the assistant's ability to answer new calls — until the account is brought current. We'll make reasonable efforts to notify you first.

7. Data, recording & consent

Use of CallOrb is also governed by our Privacy Policy, which describes what caller audio, transcripts, lead data, and account data we collect and how it is used, stored, and shared with subprocessors including Google (AI processing), Stripe (payments), Telnyx (telephony), AWS Canada (hosting), Resend (email), Meta (WhatsApp), and Expo (push notifications).

Where your jurisdiction requires consent to record or transcribe a call (including one-party or two/all-party consent regimes), you, the Customer, are responsible for ensuring your assistant's greeting and the platform's built-in AI/recording disclosure satisfy that requirement for your callers, and for obtaining any additional consent your business or local law requires.

8. Phone numbers

Where a phone number is provisioned for your account through our telephony partner, Telnyx, that number is provided for use with the CallOrb service and remains part of the service for as long as your subscription is active. If you'd like to discuss a number, including on cancellation, contact hello@deebits.ca.

9. Intellectual property

We retain all rights in the CallOrb software, models, orb interface, and related technology. You retain ownership of the content you upload (fact sheets, branding, business information). You grant us a license to use that content solely to operate and provide the service to you.

10. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," ON A BEST-EFFORT BASIS AND WITHOUT ANY SERVICE-LEVEL GUARANTEE, AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE SERVICE (INCLUDING ANY AI-GENERATED OUTPUT, TRANSCRIPT, OR LEAD) WILL BE ACCURATE, UNINTERRUPTED, OR ERROR-FREE.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CALLORB AND DEEBITS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE — INCLUDING ANY OUTPUT, RESPONSE, TRANSCRIPT, OR LEAD GENERATED BY THE AI, OR ANY MISSED OR MISHANDLED EMERGENCY CALL — EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF THESE TERMS OR THE SERVICE WILL NOT EXCEED THE TOTAL FEES YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

Some jurisdictions do not allow certain limitations of liability; in those jurisdictions, the above limitations apply to the fullest extent permitted by law.

12. Indemnification

You agree to indemnify and hold CallOrb and Deebits harmless from claims, damages, and expenses (including reasonable legal fees) arising from your use of the service in violation of these Terms or applicable law, including claims relating to your failure to obtain required call-recording or privacy consents from Callers, or misuse of the service.

13. Termination

You may cancel your account at any time from the billing portal in your dashboard. We may suspend or terminate access if you materially breach these Terms, fail to pay applicable fees, or use the service in a way that creates legal or security risk for us or others. Upon termination, your right to use the service ends; certain data may be retained or deleted in accordance with our Privacy Policy, and your account (including its stored data) can also be permanently deleted on request.

14. Governing law

These Terms are governed by the laws of the Province of British Columbia, Canada, without regard to conflict-of-law principles, and disputes will be resolved in the courts located in British Columbia, Canada.

15. Changes to these terms

We may update these Terms from time to time. Material changes will be reflected by updating the "Last updated" date above and, where appropriate, by additional notice to Customers. Continued use of the service after changes take effect constitutes acceptance of the updated Terms.

16. Contact us

Questions about these Terms can be sent to hello@deebits.ca.